Terms & conditions

1. Products
1.1 Passion for Flowers reserves the right to change all or some of the contents or packaging for all requested floral arrangements or gifts to provide an item of equal or greater value without notice. All products are subject to availability.

1.1a Please note in high season    ( like : 10 days before Christmas , Valentine day & Mother’s Day .) Passion for Flowers may have to increase some of the price s for funeral & wedding flowers in our catalogue on our website . Therefore we recommend to get in touch  with us before you order your product from our Website.

1.2 Products may be delivered in bud to ensure longer life.
1.3 In the event that we are unable to supply the Passion for Flowers product or any substitute product to you at all, we shall notify you as soon as is reasonably possible and shall reimburse your payment in full and in any event no later than 30 days after the intended delivery date.

2. Prices
2.1 When ordering flowers and gifts for same delivery all to the same address, only one delivery service charge will apply.
2.3 Deliveries outside of the local Chigwell area will be sent by our dedicated courier service. See �Delivery Section� for full details.

3. Orders
3.1 In order for us to deliver your requested gifts on the date specified, we require complete, accurate details of the recipient, including a recognizable recipient name, address details, postcode and contact telephone number(s)
3.2 Your order will only be processed if full payment details are given. We accept payment by all major credit and debit cards, including Amex.
3.3 If you are experiencing any problems processing your order / credit or debit card, please call us on 0208 5013 461.
3.4 Once we receive your order we will automatically send you an email confirming your order details. This e-mail shall be directed to the email address you supplied us upon registration / order placement.
3.5 You will be issued an order reference number for any future correspondence.
3.6 By completing your order, you are consenting to be bound by our Terms and Conditions.
3.7 Product & Delivery
are the two main elements of your order. Should we fail to complete either of these elements, we are at liberty to reimburse or compensate for the failed element. Such recompense would be based upon a decision by Passion for Flowers.
3.8 There are no deliveries carried out on a Sunday (Mothers Day and Valentines exception) or on a Bank Holiday. Orders that are received on these days will be processed on the next available working day.
3.9 Incorrect details provided may lead to problems or delays, so before placing your order, please ensure that you have included the full correct address details, including accurate postcode of the intended recipient and your day time contact telephone number or mobile number and your e-mail address.
3.10 Discount codes entitles you to a percentage discount of the product item value
3.11 Changes to these terms and conditions may from time to time be made.

4. Delivery
4.1 Same Day Delivery to recipients within Chigwell is normally possible on flower orders received by Passion for Flowers no later than 11am (GMT).
4.2 Next Day Delivery (Tues-Fri) within Essex is normally possible when an order is received by 2pm on the previous day of delivery.
4.3 Flower deliveries will not normally be made on a Sunday (Mothers Day and Valentines exception) or on UK public holidays. Please contact us on 0208 5013 461 if you require a special delivery at these times to see whether it is possible for us to arrange this delivery request.
4.4 The AM or PM preference is just that - a preference. We Do Not guarantee any delivery times, unless the order is for a funeral, in which case these orders will be delivered in good time before the funeral, (normally 1-2hrs before). We will always try to adhere to your requested preference wherever possible.
4.5 We deliver all non-funeral orders between 8am and 8pm. We do however; endeavor to deliver before 4pm, especially in the case of birthdays and anniversaries. School and business address opening hours are also taken into consideration by our delivering service.
4.6 In very occasional circumstances delivery on the requested terms will not be possible. In such circumstances you will be given prior notice wherever possible and we shall make alternative arrangements to ensure delivery is achieved.
4.7 It is possible to select a preferred delivery time within the order process for items selected for a funeral ceremony. This option should be used only for orders requesting delivery to the funeral or to a funeral parlour. Whilst every effort will be made to ensure your order is delivered in good time prior to the time selected, no guarantee for delivery by the time specified can be given. To assist us in meeting your preference, please ensure your order is placed at least one working day prior to the preferred delivery time and that all delivery details have been confirmed as current and accurate.
4.8 In the instance of there being difficulties in delivering your order to the intended recipient we reserve the right to contact the recipient using the contact details you provide on the order form. If the recipient�s telephone number has not been registered as Ex-directory, we may be required to trace the recipient�s telephone number in order to achieve a satisfactory delivery.

5. Order Tracing
5.1 All investigations for order traces shall be implemented as soon as possible.
5.2 Whilst no delivery confirmation shall automatically be sent to you, we will be able to confirm (via verbal communication) any information relevant to the successful completion of your delivery.

6. Cancellation Policy
6.1 The customer has the right to cancel an order within 7 days after placing the order without giving a reason with the exception of funerals, weddings and other large scale events where the cancellation is not accepted after ordering the flowers for the occasion, generally 7-10 days before the event. In this case the deposit will not be returned and the order is chargeable.
6.2 All perishable Next Day delivery goods may be cancelled up until 11AM on the date prior to delivery.
6.3 To amend or cancel your order, please contact us. We are open from 9am until 5:30pm Monday to Friday, 5pm on Saturday. See Section 10.2 below for contact details.

7. Statutory Rights
7.1 Passion for Flowers are fully committed to providing you with the best possible floral and gift delivery service. If you are not satisfied in anyway with the service that you have received please let us and your complaint will be investigated.
7.2 If we are satisfied that your complaint is genuine, a suitable replacement or refund may be given. This does not affect your statutory rights as a consumer.

8. Disclaimer
8.1 Whilst we agree to use our reasonable endeavours to ensure that the Passion for Flowers website is fully operational and error-free, we cannot guarantee that this will always be the case. We therefore accept no responsibility or liability for any defects or interruption of our service.
8.2 We shall be released from our obligations under these Terms and Conditions in light of any event beyond our reasonable control, (i.e.: acts of god, civil commotion, riot, flood, fire, drought) which renders the provision of the Passion for Flowers Website impossible or impractical.

9. Privacy Policy
9.1 Passion for Flowers will never share our customers confidential personal information with any third parties without prior consent from the customer.
9.2 For all our transactions we employ the most current Internet security methods and technologies to ensure your details are totally secure. We password protect and use encryption techniques and install firewalls where appropriate.
9.3 While we strive to protect your personal information, no system can be 100% guaranteed. We cannot ensure or warrant the security of any information that you transmit to us.
9.4 Passion for Flowers does not store any customer�s payment details or records.

10. Customer Service
10.1 Because of the perishable nature of Passion for Flowers Products and in order to assist us in resolving any complaints quickly and to our mutual satisfaction, we advise you to make any complaint within 3 working days but must be made within 7 working days of the date of delivery or intended delivery of your purchase.
10.2 Should you be in any way dissatisfied with the Passion for Flowers service, all complaints should be addressed to:

By post
Passion for Flowers
159 Manor Road

By phone
0208 5013 461
Lines are open from 9:00am � 5:00pm Monday �Saturday

By email

11. General
11.1 We reserve the right to supplement and amend the Terms and Conditions. It is your responsibility as a customer to review the Terms and Conditions on each occasion you access the Passion for Flowers Site. Changes will be effective 24 hours after the posting of any such change and all subsequent dealings between you and us shall be on the new terms and conditions.
11.2 Additionally, we reserve the right to suspend, restrict or terminate access to the Passion for Flowers site for any reason at any time.